Your Place Management Platform

One place to manage your community, promote your place and engage your stakeholders.

Who is Vicinity for?

The Vicinity platform is a solution that can be tailored to various place-making organisations. Built for Business Improvement Districts, DMOs, property portfolios and town or city managers, Vicinity provides you with the technology to build a thriving and engaged community.

Vicinity CRM on a MacBook

An organisation-wide solution

Vicinity has been made in partnership with place management teams of all shapes and sizes, providing a range of features that support activity across departments. Whether you wear one hat or many, Vicinity can adapt to you.

  • Capture the value your team creates, report to stakeholders, and demonstrate return on investment. Promote operational excellence and proactive customer engagement.

  • An easy-to-use database solution for your whole organisation. Stay in sync with third party data sources, and export data for use externally. Provide answers to any question with ease.

  • Manage and monitor your team's activity, and report on-demand. Assign tasks and track progress in realtime. Arm your mobile workforce with the tools you need.

  • Keep your customers informed and engaged. Easily segment your audience and send targeted messages. Sync with MailChimp or export to Excel.

  • Track and maintain customer relationships. Review previous interactions and get key information at a glance. Record new interactions from anywhere, with updates instantly visible to your colleagues.

  • Use trails to help newcomers navgate your place, and deals and loyalty schemes to retain customers for your businesses.

For Business Improvement Districts

BIDs have a unique set of requirements that require a unique solution