# Vicinity

> Vicinity is a place management platform helping BIDs, councils, and DMOs across the UK and Canada understand, connect, and grow their local economies through CRM, branded mobile apps, loyalty, trails, and AI insights.

Vicinity (getvicinity.com) builds software for Business Improvement Districts (BIDs), Business Improvement Areas (BIAs), local authorities, destination management organisations (DMOs), and property owners. The platform combines a place-focused CRM, branded mobile apps for towns and BIDs, loyalty programmes, guided trail experiences, and AI tools for placemakers.


## Pages

- [Home](/): Overview of the Vicinity platform.
- [About](/about): Mission, team, and approach to placemaking.
- [Pledge](/pledge): Vicinity's commitment to placemakers.

- [CRM](/crm): Place CRM for BIDs, councils, and DMOs.
- [Place Apps](/place-apps): Branded mobile apps for towns and BIDs.
- [Trails](/trails): Guided trail experiences for places.
- [Loyalty](/loyalty): Loyalty programmes that drive footfall.
- [Inspiration](/inspiration): Gallery of place marketing inspiration.
- [App Pricing](/app-pricing): Pricing for Vicinity place apps.
- [Download Brochure](/download-brochure): Download the Vicinity 2026 brochure.

## Who We Work With

- [Who We Work With](/who-we-work-with): Customers and partners across place management.
- [For BIDs](/for-bids): Solutions for UK Business Improvement Districts.
- [For BIAs](/for-bias): Solutions for Canadian Business Improvement Areas.
- [For Local Authorities](/for-local-authorities): Solutions for councils.
- [For DMOs](/for-dmos): Solutions for destination management organisations.
- [For Property Owners](/for-property-owners): Solutions for landlords and asset managers.

## Case Studies

- [Case Studies](/case-studies): Customer stories and outcomes.
- [LHQ Hub Launch](/case-studies/lhq-hub-launch): Liverpool BID's LHQ Hub launch.
- [Mobile Apps](/case-studies/mobile-apps): Branded mobile app rollouts.
- [Go Southampton](/case-studies/go-southampton): Place app for Southampton BID.
- [Love Leam](/case-studies/love-leam): Loyalty and discovery for Leamington.
- [Dino Trail](/case-studies/dino-trail): Family trail experience.
- [Leicester Monsters](/case-studies/leicester-monsters): Halloween monster trail in Leicester.
- [Primera Migration](/case-studies/primera-migration): Platform migration to Vicinity.
- [Ballot Tools](/case-studies/ballot-tools): BID ballot and renewal tooling.
- [Bom Bom](/case-studies/bom-bom): Loyalty case study.
- [Fitzrovia Scenario Planner](/case-studies/fitzrovia-scenario-planner): Scenario planning for Fitzrovia BID.
- [InKingston](/case-studies/inkingston): Place app for Kingston.
- [Business Rates 2026](/case-studies/business-rates-2026): Helping BIDs prepare for the 2026 rates revaluation.

## News

- [News](/news): Partnerships, launches, and platform updates.
- [Downtown London CRM](/news/downtown-london-crm): Downtown London adopts the Vicinity CRM.
- [Canada Visit](/news/canada-visit): Vicinity's visit to Canadian BIAs.
- [LHQ Hub Launch](/news/lhq-hub-launch): Liverpool LHQ Hub announcement.
- [InKingston Launch](/news/inkingston-launch): Kingston place app launch.
- [Harley Street Launch](/news/harley-street-launch): Harley Street BID launch.
- [Love Loughborough Launch](/news/love-loughborough-launch): Love Loughborough launch.
- [Love Leam Launch](/news/love-leam-launch): Love Leam launch.
- [We Love Merthyr Launch](/news/we-love-merthyr-launch): We Love Merthyr launch.
- [My Leicester Launch](/news/my-leicester-launch): My Leicester launch.
- [Business Rates 2026](/news/business-rates-2026): Coverage of the 2026 business rates revaluation.
- [Miconex Partnership](/news/miconex-partnership): Partnership with Miconex.
- [STP Partnership](/news/stp-partnership): Partnership with STP.
- [Our Aberdeen Launch](/news/our-aberdeen-launch): Our Aberdeen place app launch.
- [Employee Discount Schemes](/news/employee-discount-schemes): Employee discount schemes news.

## Content & Resources

- [Podcast](/podcast): Conversations with placemakers.
- [Webinars & Events](/webinars-events): Live and on-demand sessions.
- [Data Britain](/data-britain): National data for local economies.
- [Business Rates 2026](/business-rates-2026): The 2026 rates revaluation explained.
- [Data Schema](/data-schema): The Vicinity data schema for place data.
- [LoyalFree](/loyalfree): Information for LoyalFree customers transitioning to Vicinity.

## Contact

- [Contact](/contact): Get in touch or book a demo.
- [Get Started](/get-started): Begin onboarding with Vicinity.
- [Help Desk](/help-desk): Support resources for customers.
- [Technical Support](/technical-support): Technical assistance for live deployments.
- [Support Policy](/support-policy): Support SLAs and policy.

## Optional

- [Data Protection](/data-protection): GDPR and data protection overview.
- [Privacy Notice](/privacy-notice): How we handle personal data.
- [Cookie Policy](/cookie-policy): Cookies used on this site.
- [Data Processing Agreement](/data-processing-agreement): DPA for customers.
- [Data Retention Policy](/data-retention-policy): Retention timelines.
- [Delete My Data](/delete-my-data): Request data deletion.